I respond promptly and professionally to booking inquiries across platforms such as Airbnb, Vrbo, Hostfully, and other direct bookings. I review and verify reservation details, ensure accuracy in pricing and occupancy, communicate house rules and agreements, and maintain organized records through Breezeway to ensure smooth and efficient operations.
Previously, as an Admissions/Reservations Associate, I managed tenant relations, processed reservations, conducted property showings, and handled social media engagement to attract clients. I also managed both short-term and long-term stays, as well as individual and group bookings, ensuring a seamless and satisfying guest experience.
My combined experience in customer service, reservations, and operations coordination has strengthened my ability to enhance client satisfaction, streamline processes, and contribute to overall business growth.
