Experienced IT Support & Sales Professional | 20+ Years in IT Operations, Sales, and Administration.
A versatile IT professional with over 20 years of experience in IT support, sales, and administration across the Philippines, UAE, and global markets. Currently an IT Service Desk Analyst here in the Philippines, providing remote support to 300+ employees worldwide. Skilled in troubleshooting, hardware/software support, user provisioning, and IT asset management, with proven adaptability in multicultural environments.
Key Experience:
- IT Sales Manager: Managed pre- and post-sales support, client surveys, contract negotiations, and achieved sales targets.
- IT Support & Administration (Al Futtaim Group, UAE): Delivered IT support to 500+ employees, optimized asset management, and reduced IT rental costs by 30%.
- Senior Technical Support Specialist: Conducted troubleshooting, training, product demos, and improved resolution times.
- Technical Support Engineer: Provided on-site repairs and upgrades for
high-profile clients like Dubai Electricity & Water Authority, Dubai Municipality, and Emirates Aviation. Managed warranty repairs, equipment installations, and collaborated with IT teams for improvements.
Core Skills:
- Remote IT Support: Proficient in Intune, Azure AD, Remote Desktop, and MS 365
Admin Center.
- Technical Troubleshooting: Expertise in Windows OS, hardware repairs, and cloud
applications.
- Sales & Customer Engagement: Achieved sales targets through proactive
promotion and solutions.
- Administrative Support: Managed invoices, expenses, and team coordination.
Multicultural Experience: Adaptable to diverse work environments, with extensive
international experience.
Available for immediate remote IT support and office admin roles, leveraging my flexibility and diverse skills for high-quality results in dynamic, multicultural settings.
