I did not start in automation. I started in operations, solving problems manually every single day.
For over 5 years, I worked in customer support and operations, handling high volumes of tickets, managing workflows, and coordinating across teams. Over time, I noticed a pattern. Many of the tasks we repeated daily were inefficient, time-consuming, and prone to error.
Instead of accepting that, I focused on improving how systems worked.
I began by creating SOPs, structuring workflows, and refining processes. This led to measurable improvements, including reducing handling time and improving consistency across operations. That experience shaped how I think today. I do not just complete tasks. I analyze systems and look for better ways to run them. Recently, I transitioned into workflow automation.
Without a traditional programming background, I taught myself tools like n8n and Zapier using local setups and free resources. I completed a 30-day AI automation program where I built real workflows, including an inbound lead management system with rule-based routing, automated processes, and structured operational pipelines.
I also actively use AI tools like ChatGPT and Claude to enhance workflows, process data, and improve efficiency.
My focus is simple. Build systems that:
-Reduce manual work
-Improve speed and accuracy
-Are easy for non-technical teams to use and maintain
I believe the best automation is not the most complex. It is the one that works reliably and can be understood by the people using it.
What I bring:
-Workflow automation using n8n and Zapier
-Strong operations and customer support foundation
-SOP creation and process standardization
-KPI tracking and reporting
-AI-assisted workflows and task automation
-Systems thinking and process optimization
I am comfortable working with messy data, improving workflows, and building simple systems that create real impact.
I am currently open to opportunities in:
-Workflow Automation
-Technical Support
-Customer Success
-Operations
Open to remote roles and hybrid opportunities within the Philippines.
If you are looking for someone who understands both operations and automation, and can help turn manual processes into scalable systems, let’s connect.
Verified
