Experienced professional with a focus on promoting work efficiency, maximizing profit, and advocating a culture of quality and performance. With a strong background in strategic business development, operational management, and retail operations excellence, I have accumulated over 19 years of international experience, including 11 years in senior management roles.
My expertise spans various functional areas, including consultancy and outsourcing, BPO operations, SME operations, retail operations, customer service, marketing, project leadership, human resources, and finance. I possess proven managerial skills in operation management, workforce management, business development, strategic management, financial structure, business analysis, and executive administration.
Throughout my career, I have received recognition for my exceptional leadership abilities and have been honored with certificates of excellence in leadership, retail performance, and customer service. My commitment to continuous improvement is demonstrated through my certifications as a Lean Six Sigma Master Black Belt and Professional Life Coach. Currently pursuing ISO 9001:2015 QMS certification, I remain dedicated to ensuring quality and efficiency in all aspects of my work.
With a track record of driving success, I am well-equipped to deliver exceptional results and exceed client expectations. I am enthusiastic about leveraging my skills and expertise to help clients achieve their business goals and contribute to their growth. Let's collaborate and create a positive impact together.
Major Awards
- Certificate of Excellence in Leadership, XIlium Philippines - 2021
- Certificate of Excellence in Retail Performance, EITC UAE - 2014 to 2016
- Certificate of Excellence in Customer Service, EITC UAE - 2012
- Certificate of Recognition, Best Mystery Shoppers Award Dubai, EITC UAE - 2009
Certificates:
- LSSMBB, C-----------, IMC, CPD, CSSC Accredited
- Certified Professional Life Coach
- ISO 9001:2015 QMS - Ongoing
Functional Area:
- BPO Operation
- Consultancy & Outsourcing
- SME Operation
- Retail Operation
- Project Leadership
Managerial Skills:
- Operational Management
- Workforce Allocation
- Business Development
- Strategic Management
- Financial Structure
- Workforce Management
