Hi! I'm Yvette, a Guest Communications Specialist with years of experience supporting short-term, mid-term and vacation rental companies, RV resorts, hospitality brands and e-commerce businesses. I help owners and property teams deliver seamless guest experiences through fast, clear communication, efficient reservation handling and reliable operational support.
I specialize in guest messaging, reservation management, escalation handling and creating smooth workflows that reduce friction for both guests and staff.
Whether you need someone to manage guest inquiries, handle bookings, assist with property operations or be the frontline voice of your brand, I bring a professional, empathetic and solutions-driven approach to every task.
What I Do Best
• Guest Communications & Support: I respond promptly across phone, email and SMS, ensuring guests feel informed, heard and taken care of throughout their stay.
• Reservation Management: Skilled in handling bookings, date changes, cancellations and payment coordination across multiple platforms.
• Problem Resolution: I manage escalations with patience and clarity, always aiming to turn difficult situations into positive experiences.
• Property Coordination: I collaborate with field teams, housekeeping and maintenance to guarantee smooth turnovers and quick issue resolution.
• Process Optimization: I create message templates, FAQs and communication guidelines that boost efficiency and guest satisfaction.
Tools & Platforms
Guesty | Hospitable | Hostaway | Hostfully | OwnerRez | AppFolio | Reliable Residences | Furnished Finder | Zillow | ----------- | ----------- | Pricelabs | Breezeway | Intercom | Autohost | Truvi | DocuSign | Confluence | Lynx | OTAs | RemoteLock | Schlage | Stripe | Stayfi | Guesty-Pay | Houfy | Camp Spot | KOA | Gorgias | Shopify | Zendesk | Slack | Asana | Trello | Google Workspace | Canva | GoHighLevel
What I Bring to the Table
• A warm, guest-first communication style
• Fast response times and strong attention to detail
• Experience with short-term, mid-term and vacation rentals, RV parks, hospitality operations and and e-commerce support
• Ability to manage high message volume with accuracy and empathy
• Proactive problem-solving and calm handling of difficult guests
• Reliable work ethic, consistent follow-through and excellent teamwork
Industries I've Worked With
• Vacation Rentals & Airbnb Hosts
• Mid-Term Rental & Extended Stay Properties
• RV Resorts & Campgrounds
• Hospitality Operations Teams
• Property Management Companies
• Short-Term Rental Tech Platforms
• E-Commerce Stores & Shopify Brands
If you're looking for someone who can communicate with care, stay organized under pressure and support your guests like they’re my own, I’d love to connect!
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