I’m a Virtual Assistant with over 5 years of experience in customer service, e-commerce, and lending/mortgage support. My most recent role was with a lending and mortgage company where I specialized in appointment setting, qualifying leads, and ensuring quality conversions, consistently meeting and exceeding goals. I used CRMs and systems such as Hubspot, VICI, Follow Up Boss, and LodaSoft to manage leads and client communications efficiently.
Prior to this, I worked as an Ecommerce Specialist for an Australian brand, handling product procurement, Ready for Quote documents, order processing, supplier coordination, and customer support for both B2B and DTC clients. I also managed calls, inquiries, and administrative tasks using tools like Shopify, Unleashed, Notion, Google Workspace, SquareDash, and Xero.
Before transitioning into VA work, I gained strong customer service experience handling inbound/outbound calls, chat, and email support for companies such as American Express, Bank of America, and YouTube.
I am highly organized, adaptable, and results-driven, with a strong ability to manage customer relationships, streamline operations, and help businesses grow. If you’re looking for a reliable VA who can provide excellent support and deliver results, I’d be a great addition to your team.
