-To secure a position as a Virtual Assistant where I can leverage my organizational, communication, and problem-solving skills to provide outstanding administrative, e-commerce, and executive-level support. My primary aim is to enhance business operations and streamline processes, ensuring client satisfaction and contributing directly to the overall success and efficiency of your organization.
-I am dedicated to delivering high-quality virtual assistance characterized by accuracy and proactive support. By prioritizing clear collaboration and meticulous attention to detail, I strive to become an invaluable resource for my clients. My mission is to help you effectively manage your workload, achieve your strategic goals, and maintain a commanding professional presence in your industry.
-Committed to professional growth and mutual success, I focus on boosting client productivity through optimized operations and innovative solutions to complex challenges. I believe in building strong, trust-based relationships through open communication. By deeply understanding your unique needs, I endeavor to deliver meaningful value that fosters long-term achievement and professional excellence.
Professional Summary:
-Results-oriented professional with nearly 4 years of combined experience in Healthcare Prior Authorization and General Customer Service. Proven track record of handling sensitive data, managing complex workflows, and providing high-quality support via phone and fax.
-Healthcare Experience (Prior Authorization)
Request Processing: Expertly managed and processed medical prior authorization requests via fax and digital portals.
-Inbound & Outbound Support: Handled provider inquiries regarding authorization status and conducted outbound calls to gather missing clinical information.
-Insurance Coordination: Navigated healthcare insurance protocols to ensure patients received timely approvals for necessary services.
Customer Service & Account Management:
-Account Maintenance: Assisted customers with daily account inquiries, including balance checks, standing, and transaction history.
-Technical Troubleshooting: Resolved account-related issues efficiently while maintaining high customer satisfaction scores.
-Call Volume Management: Handled high-volume inbound calls with a focus on accuracy and "first-call resolution."
Core Skills:
-HIPAA Compliance & Data Privacy
-Medical Documentation & Fax Management
-Accurate Data Entry & Record Keeping
-Conflict Resolution & Empathic Communication
