I've been working in the BPO industry for more than 8 years now. Already versed with how to deal with American customers and how to help them also with technical issues. Aside from talking to them, was trained to also respond via email and chat. With the long experience I have, I'm also trained to manage my time wisely. I do admin task which includes but not limited to extracting and sending reports, handles onboarding and offboarding of agents, sending follow up emails to Managers for any lacking requirements for their resource/agent, Analyzing data before sending report, sending monthly head counts per project, and assist resource in issuing tool access.
Relevant Skills:• Creative problem solver• Quick learner and adaptable• Highly dependable and responsible• Strong communication skills• Effective multitasker• Able to work efficiently under pressure• Sales experience
Services I Offer:• Customer Service Support• Insurance Verification• Patient Scheduling• EHR Documentation• Administrative & Executive Assistance• Data Entry & CRM Management• Virtual Assistance
I submit tasks with quality, and I can assure you that I work with integrity. I have strong multitasking skills, have fast learning ability, and am willing to grow with you and your business.
I am excited to work with you soon.
