Results-focused Customer Service VA with 20 years of experience supporting financial institutions, global SaaS products, and e-commerce businesses. Brings 10 years in a financial institution, consistently handling high-volume inquiries, account management, and compliance-sensitive issues with accuracy and discretion.
Former Thomson Reuters Customer Support Specialist (6 years), supporting subscription-based products, resolving complex customer and system issues, and working with global clients while meeting strict SLAs and performance metrics.
For the past 4 years as an E-commerce Virtual Assistant, supported online stores by managing orders, refunds, chargebacks, customer emails and live chat, product inquiries, and CRM updates, helping businesses improve response times, reduce customer complaints, and increase customer satisfaction.
* Strong problem-solving and communication skills
* Detail-oriented with proven accuracy in high-risk environments
* Fast learner, tech-savvy, and reliable in remote setups
* Customer-first mindset with a track record of meeting KPIs
