CSR | Medical VA | E-commerce CSR | Customer Service | Administrative Support
Hi! I’m Carmela Joyce D. De Guzman, a detail-oriented and reliable Virtual Assistant, Customer Service Representative, and Administrative Support Specialist with experience in healthcare, customer service, e-commerce, and administrative tasks.
I have professional experience in a healthcare BPO account, where I handled sensitive member information and assisted customers with eligibility verification, insurance benefits, claims, prior authorizations, appeals, billing concerns, grievances, and account documentation while following HIPAA guidelines.
I can help businesses with:
🔹 Customer Service & Virtual Assistance
Customer inquiries and issue resolution
Data entry and documentation
Administrative assistance
Calendar and task management
Internet research
Microsoft Office / Google Workspace
🔹 Medical / Healthcare Virtual Assistance
Insurance eligibility and benefits verification
Claims review and follow-up
Prior authorization support
Appeals and grievance processing
Medical billing-related administrative tasks
Patient/member information management
HIPAA-compliant handling of sensitive information
🔹 Administrative & Creative Support
Data entry
Spreadsheet management
Document preparation
Canva
Microsoft Excel
Social media assistance
Basic graphic design
Content and video editing
I’m comfortable learning new software, following SOPs, working independently, and handling repetitive or detail-sensitive tasks with accuracy. My background in healthcare customer service and administrative support has trained me to be organized, professional, patient, and careful with confidential information.
If you’re looking for a reliable Virtual Assistant, Customer Service Representative, Medical VA, or Administrative Assistant who can learn quickly and take ownership of tasks, I’d be happy to work with you.
Available for long-term opportunities, remote work, and flexible schedules.
