Quality Analyst
Developed monthly, end-of-quarter, and other statistical reports for leadership team and
quality improvement programs.
Provided regular updates to team leadership on quality metrics by communicating consistency
problems or production deficiencies.
Recorded findings of inspection process, collaborating with quality team to implement corrective
actions.
Participated in departmental meetings to establish short- and long-term strategy.
Monitored KPIs to proactively address bottlenecks and quality issues.
Collected and analyzed data and initiated improvements to increase security and performance.
Developed and maintained quality assurance procedure documentation.
Collaborated with management to provide training on improved processes and assisted with creation
and maintenance of quality training.
Defined and implemented quality initiatives to reduce risk.
Freelance Virtual Assistant Real Estate
Managed electronic and paper filing systems by updating paperwork, maintaining documents and
accurately recording information.
Coordinated Zoom calls across multiple time zones.
Maintained supervisor's calendar and set up reminders for meetings and appointments.
Monitored emails, organized inbox, and prioritized messages for supervisor.
Uploaded files for team use on Google Suite and SharePoint.
Researched topics and events to support supervisor's work agenda and projects.
Organized and managed team tasks using Trello.
Managed CRM input, exports and clean up.
Freelance Social Media Management
Content creation, Social media postings, Advertisments.
The tools that I'm familiar in are
Canva Slack, Microsoft Office, Google Workspace, Trello, Five9, and Zendesk, Airtable.
