I’m a Senior Property Manager, Airbnb Case Manager, and guest experience pro with a passion for creating seamless stays and happy guests. With 10+ years of customer service and rental management experience across the US and Canada, I specialize in both short and long-term rental operations—from guest communication to full-on property coordination.
I’ve worked with CEOs, helped launch new listings, handled everything from licensing to payroll, and made sure every booking runs smoothly from inquiry to review. Whether it’s behind the scenes or guest-facing, I bring a calm, proactive energy to every task.What I Bring to the Table:
- Quick, thoughtful responses to guest inquiries across Airbnb, VRBO, and -----------
- Seamless coordination of check-ins/outs, cleanings, and maintenance
- A strong eye on booking performance and guest feedback to spot ways to improve
- Keeping up with trends and platform updates to ensure we’re always ahead
- Collaborating with teams to deliver 5-star experiences, every time
- Handling guest disputes, damages, and policy issues with care and professionalism
Guest Communication is My Strength:
- From friendly welcome messages to clear check-in instructions, I make sure guests feel supported throughout their stay
- I handle escalations with patience and positivity, always aiming for a win-win outcome
- I’m proactive in following up for 5-star reviews and resolving any concerns quickly
On the Operations Side:
- I coordinate with cleaners, troubleshoot issues, and stay organized with scheduling
- I’ve worked with Airbnb AirCover claims, resolved tricky reviews, and managed extra fee collections
- I also have experience with long-term rentals, including maintenance coordination and accounting using platforms like Buildium and Rentec Direct
- I’ve assisted the CEO with various business needs such as licensing issues, payroll processing, and making sure the books are always accurate and up to date
Tools I Use Often:
- Airbnb, VRBO, -----------
- Hospitable, Hostaway, Hostify
- Pricelabs, Breezeway, Notion, Slack, TurnoverBnB/Turno
- Smart Locks: Kwikset, Schlage, August, Google Home, Igloo, Sifely
- Ring, Kaba Code Systems
Verified
