I am a detail-oriented Workforce & Operations Virtual Assistant with experience supporting day-to-day business operations through efficient workforce coordination, workflow management, and accurate reporting. I help businesses maintain smooth operations by ensuring schedules, processes, and internal systems run efficiently and on time.
I specialize in supporting operational continuity by monitoring recurring tasks, maintaining workforce systems, and identifying process gaps that impact productivity. I work closely with team leads and management to improve workflows, maintain compliance, and ensure accurate workforce data.
What I can help you with:
Operations & Workflow Support
*Monitoring daily operational tasks and recurring processes
*Maintaining scheduling, ticketing, and operational databases
*Assisting with SOP creation and updates
*Identifying workflow gaps and process improvement opportunities
Workforce & Team Coordination
*Managing staff schedules and coverage planning
*Monitoring attendance and workforce availability
*Supporting onboarding and compliance documentation
*Acting as a communication bridge between staff and management
Attendance, Timekeeping & Payroll Support
*Tracking attendance and validating timekeeping records
*Identifying discrepancies that may affect payroll
*Coordinating payroll-related inquiries (non-accounting)
*Ensuring timely and accurate workforce reports
Data & Reporting
*Generating workforce and operational reports using Excel and Google Sheets
*Tracking KPIs such as attendance, coverage, and productivity
*Maintaining accurate workforce and support records
*Providing data insights to support management decisions
Administrative & Internal Support
*Managing internal inquiries via email or ticketing systems (Freshdesk)
*Prioritizing requests based on urgency and impact
*Preparing reports, spreadsheets, and operational documents
*Communicating schedule changes, closures, and updates to teams
Tools I Use
*Workforce Scheduling: Roosted
*Ticketing Systems: Freshdesk
*Reporting & Data: Excel, Google Sheets
*Communication: Microsoft Teams, Outlook, Slack
*Documentation: Google Workspace, Microsoft Office
I am reliable, highly organized, and proactive in supporting teams and operations. If you're looking for a VA who can keep your workforce organized, your data accurate, and your operations running smoothly? I'm ready to help.
