Experienced Insurance Verification Specialist and Healthcare Support Representative with over 5 years of expertise in medical and dental insurance eligibility, claims follow-up, and patient communication. Skilled in navigating payer portals such as Availity, Aetna, Cigna, and Medicaid systems to verify benefits, coverage, and prior authorizations. Proven ability to manage high-volume insurance verifications with accuracy and professionalism, supporting billing and scheduling teams to reduce claim denials and improve patient satisfaction. Adept at working independently in virtual environments, handling inbound and outbound patient calls, and resolving complex insurance and billing inquiries. Proficient with multiple EMR/EHR systems and committed to continuous learning and adapting to evolving healthcare requirements.
