With almost 10 years of experience in the BPO industry, I have honed my skills in customer service, insurance-related services, and administrative support. My background spans a variety of roles, from handling escalations for retail accounts in the US and Canada to Insurance Service Representative in Personal Insurance Lines.
Previously, I worked as a Virtual Assistant, offering services such as:
- Administrative support
-Billing inquiries
-Email management
-Endorsements and Acord forms
-Contacting carriers-
Inbound and outbound calls for new and existing insurance clients
I have hands-on experience with key tools such as: -----------, Agency Zoom and RingCentral
I also previously worked with Travelers Insurance as part of the Underwriting Triage team, ensuring accuracy and timely handling of insurance documentation and requests.
I take pride in being reliable, detail-oriented, and adaptable. Whether working independently or with a team, I strive to deliver high-quality results and top-notch client service.
Let’s work together to help your business grow and run more efficiently!
