1. I have a sense of urgency in responding to and addressing customer concerns while still giving excellent and quality customer service.
2. I order my list by level of importance and deadline so I can focus on the most critical and urgent tasks first.
3. Able to build positive rapport with colleagues.
4. Can adapt quickly to changes.
5. Has a proven track record and has been in customer service for more than 10 years.
6. Detail-oriented, with a reputation for creating, reviewing, and training meticulous process documentation.
7. Excellent research skills with less supervision.
8. Excellent decision-making abilities and can remain calm under pressure.
9. Can show problem-solving skills necessary to maintain a high level of productivity while adhering to strict deadlines.
10. Highly skilled in billing, spam/fraud detection, administrative tasks, and tracking payments and deals using Stripe and Hubspot.
