Seasoned customer support specialist with 7 years of experience providing exceptional assistance to customers via both chat and phone channels. Skilled in addressing a wide range of inquiries, technical issues, and product/service-related concerns with professionalism and efficiency. Proficient in active listening, empathizing with customers' needs, and delivering clear and effective solutions tailored to each individual. Experienced in navigating complex systems and knowledge bases to provide accurate information and resolve issues promptly. Adept at multitasking and managing high call/chat volumes while maintaining a focus on quality and customer satisfaction. Proven ability to exceed performance metrics and contribute to positive customer experiences. Seeking new opportunities to leverage my expertise and contribute to a dynamic customer support team.
