SUMMARY
Dynamic Customer Success Team Lead with over 11 years of experience in customer service roles, team management and virtual assistant. Skilled in platforms like HubSpot and Intercom, with a strong record of achieving high CSAT scores. Developed training materials and conducted sessions to enhance team performance, resulting in improved customer engagement and satisfaction. Proven ability to implement effective processes and knowledge sharing, uniquely aligning skills to elevate customer success operations in a remote setting.
