Dynamic and results-driven professional with over 17 years of experience spanning customer service, sales, real estate loan origination, operations, and workforce management. Skilled in delivering exceptional client support, driving business growth, and optimizing organizational performance through data-driven strategies.
Customer Service & Sales (4 years): Provided technical support and built strong client relationships, consistently exceeding performance targets.
Loan Origination Officer – Real Estate (4 years): Guided clients through the loan process with precision and compliance, ensuring smooth transactions and customer satisfaction.
Subject Matter Expert (2 years): Served as a trusted advisor and trainer, enhancing team knowledge and operational efficiency.
Workforce Analyst (7 years): Specialized in scheduling, forecasting, and resource allocation, delivering strategic insights that improved productivity and service levels.
Recognized for adaptability, leadership, and a commitment to excellence, I bring a unique blend of customer-centric expertise and analytical acumen. I am eager to contribute my skills to roles that value operational efficiency, client engagement, and organizational growth.
