Customer-focused and highly organized professional with 10+ years of experience in customer service and over 3 years as an eCommerce Virtual Assistant. Proven track record in delivering exceptional customer experiences, efficiently managing orders, and handling returns, refunds, and complaints with empathy, accuracy, and professionalism.
Experienced in back-end management operations, including EOD reporting, order fulfillment monitoring, dispute and chargeback handling, refund tracking, and maintaining accurate operational records across multiple systems. Skilled as a Back-End Manager, responsible for overseeing daily operational workflows, ensuring data accuracy, coordinating internal updates, and supporting smooth cross-functional communication between customer support, logistics, and finance teams.
Strong leadership background in customer support with a consistent ability to improve satisfaction, resolve complex issues, and drive customer loyalty across digital platforms. Adept at proactive problem-solving, process optimization, and maintaining high performance in fast-paced eCommerce environments.
Committed to operational excellence, clear communication, and delivering reliable results that support business growth and efficiency.
