I am a detail and goal-oriented individual with more than 10years experience in the BPO industry. I have worked mainly with financial accounts including retail banking, certificate of deposits, education plans, retirement accounts, annuities, and life insurance. And I have a license with FINRA Series 7 and 63.
Throughout my career, I have developed extensive experience engaging directly with customers and clients across multiple communication channels, including phone, email, and live chat support.
I have a leadership experience as a subject matter expert leading mentoring my tea-----------mbers, and as a QA Analyst where I systematically monitored and evaluated customer interactions providing constructive feedback and coaching to drive performance improvement. I also have a basic understanding of SEO principles.
