Over five years in the Short Term Rental Industry, including 2+ years as an Airbnb Superhost and 3.5+ years extensive experience as a remote guest customer service VA.
Extensive knowledge of short-term rental platforms (Airbnb, VRBO, -----------) and property management tools (Hostaway, OwnerRez, HostTools, Bookerville), enabling seamless operations and maximizing property performance.
Exceptional in guest communication and relations, enhancing guest experiences from check-in to check-out. Proactive issue resolution and adherence to quality assurance processes.
Proficient in optimizing property listings across multiple OTAs and coordinating cleaners in Turno. Strategic use of Pricelabs for pricing and availability, ensuring seamless guest interactions and high satisfaction.
