I provide comprehensive administrative, operational, and marketing support to the company owner, ensuring smooth day-to-day operations and contributing to overall business growth. My role is dynamic and hands-on, bridging back-end efficiency with forward-facing brand initiatives.
Industries I've worked with:
- Fragrance and Perfumery industry Retail Industry- Nashville, TN
- Waste Diversion - Boise, ID
- Sign Manufacturing and Maintenance Industry - Dallas, TX
- Medical Aesthetics Industry - Boca Raton, FL
- Logistics (FTL, LTL, Drayage) - State of Texas and Idaho
Key Responsibilities:
Website
Update and maintain website content, including creating new pages for products and services
Revise and update website information to reflect new branding or business changes
Write and implement SEO-optimized website content and service descriptions
Ensure accuracy of listings, pricing, and overall user experience
Social Media & Marketing
Create and schedule engaging social media content
Design branded visuals and marketing collateral, including business cards, flyers, brochures, and promotional materials
Develop email campaigns and newsletters using Canva
Plan and execute marketing initiatives, promotions, and launches
Add company events, promotions, and updates to internal and public calendars
Assist with reputation management, including review monitoring and responses
Track marketing performance and assist with ad campaign coordination
Administrative & Operations
Manage CRM systems to track customer relationships, appointments, and sales activity
Respond to client and vendor communications, ensuring timely and professional correspondence
Coordinate scheduling, confirmations, and follow-ups
Prepare and send quotes, estimates, and invoices using QuickBooks and other systems
Support daily operations and enhance overall client/customer experience
Ensure consistency in branding, communications, and internal processes
Plan and coordinate logistics for deliveries, vendor shipments, and operational needs
Conduct vendor research and price comparisons to support cost-effective purchasing
Research markets, tools, and trends to inform business strategy
Perform ad hoc administrative, operational, and creative tasks to support daily business functions
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Logistics professional with hands-on experience managing LTL, FTL, and drayage operations.
Transportation & Carrier Management
-Tracking and monitoring LTL, FTL, and drayage carriers
-Coordinating with carrier terminals for regular status updates
-Monitoring carrier performance and shipment movement
TMS & Systems
-Creating and managing orders within TMS platforms
-Quoting LTL shipments within internal systems
-Obtaining, recording, and maintaining tracking updates in TMS
Issue Resolution & Escalation
-Identifying shipment issues, delays, and inconsistencies
-Managing escalations, disputes, and accessorial charges
-Filing and tracking freight claims
Customer Communication & Documentation
-Email management and customer-facing communication
-Providing timely shipment updates and issue notifications
-Developing and maintaining Standard Operating Procedures (SOPs)
