I am a General Virtual Assistant supporting business owners and teams with administrative support, data management, and customer service. I help keep daily operations organized by managing inboxes, scheduling calendars, maintaining accurate records, and handling customer inquiries.
I have 3+ years of experience in high-volume environments, including fraud analysis and customer support, where I handled over 120 cases daily and exceeded productivity targets by 15% while maintaining accuracy and data security. I also supported billing and subscription management, improving record organization and workflow efficiency.
I am proficient in Google Workspace (Docs, Sheets, Drive, Calendar), Microsoft 365, Zoom, Google Meet, Trello, ClickUp, Salesforce CRM, ChatGPT, Canva, and CapCut.
I am available for full-time work and can align with US time zones including EST, CST, MST, and PST. I am seeking a long-term role where I can provide consistent and reliable support while growing with the business.
I am detail-oriented, organized, and committed to delivering accurate work on time. I take ownership of my tasks and ensure that systems, data, and communication are handled properly to support smooth operations.
