Experienced IT Professional | MSP Specialist | Remote Support Expert
I’m a dedicated IT professional with 10+ years of hands-on experience, including over 8 years in fast-paced Managed Service Provider (MSP) environments. Since starting my career in 2011, I’ve worked across various roles such as L1 and L2 IT Support Engineer, Systems Administrator, and Identity & Access Management Specialist—developing a deep, practical understanding of IT operations and support.
I specialize in delivering high-quality remote support, resolving complex technical issues efficiently while maintaining excellent user satisfaction. Whether it’s troubleshooting end-user problems, managing systems, or handling account provisioning and security, I bring a calm, solutions-focused approach to everything I do.
I collaborate closely with other IT professionals on projects and initiatives, always looking for ways to share knowledge, improve processes, and drive success for the team and clients alike.
Key Skills:
• Remote IT Support (L1 & L2)
• MSP Environments
• Systems Administration (Windows, Active Directory, etc.)
• Identity & Access Management
• User Onboarding & Offboarding
• Knowledge Sharing & Team Collaboration
Let’s connect—I'm always open to new opportunities and meaningful conversations in the IT space.
