Hi there! My name is
----------- ----------- with 4 years of experience in IT service desk management, I
offer top-notch support to businesses seeking efficient problem-solving and
exceptional customer service. My expertise lies in resolving technical issues
promptly, ensuring smooth operations and client satisfaction.
Services Offered:
Technical Support: Providing timely resolutions to
hardware and software issues, troubleshooting network connectivity, and
resolving system errors.
Customer Assistance: Delivering friendly and effective
support to end-users, addressing queries, and guiding them through technical
processes.
Documentation: Maintaining accurate records of
i-----------, solutions provided, and updating knowledge base articles for future
reference, and ensure all service tickets are maintained in appropriate work
queues within the SLA
Skills offered:
•Skills: Troubleshooting, HW & Software Installation, System Maintenance, Printer & Scanner•Software: SCCM, Microsoft O35, Multi Factor Authenticator, VMware Horizon Client, Ticketing System (Service-Now)•Operating system: Windows, MAC, Android, IOS•Windows Server 2019 Administration, Active Directory Management, Network configuration•Virtual machine: VMware Workstation Pro, Hyper-V, Azure Virtual Machine•Virtual Desktop Infrastructure•Networking: VoIP, TCP/IPV4, DHCP, DNS.
Work Experience:
Global Service Desk
DXC Technology |
November 2020 - January 2023
Job Responsibilities:•Provide technical support for resolution of customer’s IT problem, i-----------, issues, request, and queries via inbound & outbound calls.•Ensure all Service tickets are maintained in appropriate work queues and completed within establish SLA, with a high degree of accuracy and efficiency.•End-user hardware/software support including Printer/Scanner Maintenance/ repair and troubleshooting and configuration.•IT service desk calls and emails of any IT related request.
Analyst II Infrastructure Services
DXC Technology | January 2023 - Present
Job Responsibilities:
•Tier1 & Tier2 service-related responsibilities•Ticketing System (Service-Now)•New user setup of Virtual Desktop•End-user hardware/software supporting, including Printers maintenance/repair and troubleshooting and configuration of mobiles devices.•Active Directory Administration•Managing Server & Virtual Machine•Helping tea-----------mber to understand and resolved IT issues.
Why Choose Me:
I am Microsoft Azure Fundamentals Certified.
I am excited about the opportunity and am eager to contribute to the success of your company.
I know you don't know me yet, but with my skills and experience I know I can
contribute value to your company. If you want to work with me, send me an email through ----------- so we can schedule a discovery call and see if we are a good fit.
