I have been exposed to nearly every aspect of the industry, with hands-on experience in inbound and outbound calls, chat, and email support. I have extensive expertise in creating and generating reports, managing databases, and developing process documents to streamline operations.
My background includes working as a Lead Generation Specialist, where I scraped U.S. Government Agency websites for FOIA contact information, and as a Social Media Content Moderator for TikTok, analyzing profiles, reviewing videos and text-based content, and investigating, escalating, and resolving user-reported or system-flagged issues.
Most recently, I worked as an Admission Assistant, efficiently handling email and phone inquiries from students and parents, maintaining and organizing student databases, screening applications, coordinating enrollment processes, and scheduling appointments to provide a smooth and responsive admissions experience.
In addition, I have extensive knowledge in sourcing candidates, creating social media content across multiple platforms. I also specialize as a Funnel Designer and Automation Strategist, building optimized sales funnels and automating workflows to improve lead conversion, client engagement, and overall business efficiency.
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