Customer Support and Operations Specialist with 6 years of experience delivering exceptional service across telecommunications, technical support, e-commerce, and virtual assistance. Experienced in providing customer support through email, chat, and phone, resolving technical issues, managing orders, processing refunds, and ensuring a seamless customer experience. Adept at troubleshooting, coordinating with cross-functional teams, and utilizing CRM and helpdesk platforms to deliver efficient, customer-focused solutions that drive satisfaction and business growth.
Core Skills
Customer Service & Support<8efe80624d780eba0c6493ec45140364>Email, Chat & Phone Support
Technical Support & Troubleshooting
E-commerce Customer Support
Order Processing & Tracking
Returns, Refunds & Exchanges
Customer Retention & Upselling
Product Knowledge & Research
Billing & Account Management
CRM & Helpdesk Management
Data Entry & Documentation
Problem Solving & Resolution
Time Management & Prioritization
Communication & Interpersonal Skills
Virtual Assistance & Administrative Support
Tools & Platforms
CRM & Helpdesk
Zendesk
Gorgias
CRM Systems
E-commerce
Amazon Seller Central
eBay
Productivity
Microsoft Office
Google Workspace
Experience Highlights
Provided customer support via email, chat, and phone.
Resolved technical, billing, and account-related concerns.
Managed e-commerce orders, returns, refunds, and product inquiries.
Assisted customers on Amazon and eBay marketplaces.
Processed order tracking and product compatibility requests.
Troubleshot internet, TV, and email service issues.
Escalated complex technical concerns to appropriate teams.
Delivered customer retention and sales support.
Maintained accurate documentation using CRM and helpdesk systems.
