Operations Coordinator and Sales Support professional with 10+ years of experience in CRM management, workflow coordination, sales operations, customer support, and team leadership. I specialize in helping remote teams stay organized, efficient, and operationally aligned through structured execution and dependable follow-through.
My experience includes managing CRM systems such as HubSpot, Apollo, Shopify, Jira, and Zendesk, along with handling lead tracking, scheduling, reporting, sales coordination, and backend administrative support. I’ve supported fast-paced teams by improving workflows, maintaining pipeline accuracy, coordinating follow-ups, and ensuring day-to-day operations run smoothly.
In my current role as a Sales Consultant for Anytime Baseball Supply, I manage outbound follow-ups, abandoned cart recovery, HubSpot updates, Shopify order processing, and internal coordination through Slack. Previously, I worked with Elev8Matrix LLC where I handled sales coordination, CRM management, KPI tracking, onboarding support, and operational workflow improvements.
I also bring leadership experience from iQor Philippines, where I led and coached teams of 15–20 agents, monitored KPIs, handled escalations, and supported onboarding and training operations.
I work best in remote environments where organization, accountability, and operational consistency matter. I adapt quickly to systems, communicate clearly, and take ownership of keeping workflows efficient and structured.
Core Strengths:
• Operations Coordination
• CRM Management & Pipeline Tracking
• Sales Support & Lead Delegation
• Workflow Optimization
• Scheduling & Calendar Management
• Reporting & KPI Tracking
• SOP Documentation & Process Improvement
• Administrative Support
• Team Leadership & Coaching
Tools & Platforms:
HubSpot • Apollo • Shopify • Jira • Zendesk • Slack • Google Workspace • Microsoft 365 • Zoom • Loom • Canva
