Customer Support Virtual Assistant | Community Moderator | Airbnb & Short-Term Rental Support

I’m a reliable and detail-oriented Virtual Assistant with experience in Customer Support, Community Moderation, Brand Reputation Management, and Short-Term Rental Support. I help businesses maintain positive online communities, deliver excellent customer service, and keep operations organized and efficient.

I have experience working with >Facebook communities, short-term rental platforms (Airbnb, VRBO, -----------), and customer communication through email and messaging platforms. I’m comfortable handling high volumes of inquiries while maintaining a professional, friendly, and solution-focused approach.

Currently, I work as a Team Lead Facebook Group Moderator, where I help manage and maintain a large online community by ensuring members follow guidelines and that conversations remain respectful and valuable.

Key Skills & Experience

Community Management & Moderation
• Approving or declining Facebook group member requests to ensure authenticity and quality
• Moderating posts and comments to maintain a positive and safe community environment
• Removing posts or comments that violate group rules
• Supporting community engagement while ensuring guidelines are followed

Customer Support & Communication
• Responding to customer inquiries professionally and efficiently
• Handling complaints and resolving issues with empathy and clear communication
• Maintaining a positive brand voice when interacting with customers

Brand Reputation Management
• Managing and responding to guest reviews across platforms
• Writing thoughtful responses to both positive and negative feedback
• Disputing unfair reviews and identifying feedback trends

Short-Term Rental Support
• Experience working with Airbnb, VRBO, -----------, and Google reviews
• Assisting property owners with inquiries related to bookings and guest concerns
• Creating house manuals and improving guest communication

Administrative & Organizational Support
• Following SOPs and structured systems to maintain quality and consistency
• Managing documentation, tracking tasks, and maintaining organized records
• Supporting team operations and ensuring processes run smoothly

I’m highly organized, proactive, and able to work independently in remote environments. I’m also a fast learner and always willing to adapt to new tools, systems, and workflows.

My goal is to help businesses deliver excellent customer experiences, maintain strong online communities, and support smooth day-to-day operations.