Hi! I`m a dedicated and detail-oriented professional with over seven years of experience in customer service and real estate cold calling, and recent training in freight logistics. Known for exceptional communication skills, adaptability, and a client-focused approach to achieving business goals. Skilled at managing dynamic environments and delivering outstanding results across multiple industries, with a keen interest in applying new logistics knowledge to enhance operational efficiency.
Key Responsibilities: 1. Customer Service and Support: - Delivered high-quality support to clients as a fraud analyst for Citibank Cards, ensuring accurate problem resolution and customer satisfaction. - Assisted clients with payment solutions as a collections specialist for Chase Mortgage, demonstrating empathy and financial acumen.
2. Sales and Lead Generation: - Excelled in cold calling and lead generation in real estate wholesaling, leveraging tools such as Mojo, Batchdialer, CallTools, and BatchLeads. - Managed CRM systems to track leads and streamline the sales pipeline. - Successfully closed deals and built rapport with property owners, buyers, and investors.
3. Freight Logistics and Operations: - Attended Freight Course 101 training to understand transportation management systems (TMS) and quoting processes for carrier services (e.g., FedEx, Estes, Old Dominion, TForce). - Supported freight operations with quoting and coordinating shipments.
4. Administrative and Virtual Assistance: - Organized and prioritized tasks in fast-paced virtual assistant roles, ensuring timely delivery of results. - Adapted to diverse schedules and tools to meet client needs and exceed expectations.
5. Communication and Relationship Building: - Fostered strong client relationships through effective communication, empathy, and cultural awareness. - Handled international and American clients with professionalism, resolving inquiries and disputes effectively.
Skills and Expertise: - Customer service and problem-solving. - Cold calling, lead generation, and CRM management. - Freight TMS knowledge and carrier quoting. - Strong organizational and multitasking abilities. - Tools: Mojo, Batchdialer, CallTools, BatchLeads, REIReply. - Flexibility and adaptability in dynamic work environments.
Soft Skills: - Excellent communication and interpersonal skills. - Empathy and cultural sensitivity. - Time management and attention to detail. - Eagerness to learn and take on new challenges.
With my proactive mindset and strong commitment to continuous learning, I’m ready to dive into your processes and deliver results that go beyond expectations. I thrive in dynamic environments and am eager to apply my skills to optimize your operations. Let’s collaborate to drive efficiency, solve challenges, and fuel the growth of your business!
