With 5+ years in customer service and quality assurance, I focus on creating clear, effective customer interactions and supporting teams with strong communication practices.
In QA, I manage communication templates, keep SOPs sharp and easy to follow, and maintain organized service databases.
I collaborate with internal teams to streamline product knowledge, training materials, and development resources, ensuring agents are equipped to deliver great experiences. My background in communication and quality monitoring gives me a solid understanding of user needs and expectations.
I'm currently looking for new positions working within quality assurance and administrative services. Let's connect and see how we can work together!
