I am a dedicated Customer Service and Sales Professional with over five years of experience supporting US- and UK-based customers. I have a strong background in handling customer interactions through phone, chat, and email, delivering clear, professional, and empathetic communication.
I spent nearly three years in a BPO environment providing technical support and selling cellphones, internet services, and Wi-Fi/mobile bundles, where I handled high-volume customer interactions and assisted customers in choosing solutions that best fit their needs. I also have almost three years of experience supporting UK-based e-commerce customers, managing inquiries related to order tracking, faulty or incompatible products, and returns, while ensuring accurate data entry and documentation.
