I have over 3 years of experience in Customer Service and Technical Support.
I am highly motivated, I learn quickly and I am extremely task orientated. I like to build a routine or a process and work around it and through my years of experience, I have developed excellent customer service skills and rapport building. I give everything I do 100% commitment and dedication.
I have a professional and positive phone manner, I can provide email support, ticket, and phone support. I firmly believe in fully comprehending customers' needs to achieve customer satisfaction. Throughout my years of experience, I have developed excellent skills in turning negative situations into positive ones, showing empathy and understanding, patience, calmness, excellent time management, and a positive attitude.
I am a person that is RELIABLE, SELF-STARTER, QUICK TO LEARN, LOYAL, and A TEAM PLAYER. Perform well with minimal supervision be it with a team or alone.
-Customer Care
-Sales
-Outbound & Inbound call
-Email /Chat Support
-Technical Support
-Data Entry
-Data Management
*60 - 70 WPM with accuracy(typing benchmark)
Applications and Tools, websites I use:
-Salesforce
-Slack
-Zoho
-Intercom
-Google Sheets
-Google Docs
-Microsoft Excel
-Microsoft Word
(Sample of Emailing / Messaging system) Slack, Outlook, Gmail, Yahoo Mail
(Sample of CRMs)VoIP/Softphone - Avaya
(Sample of Graphic designing tool) Adobe Photoshop, Adobe Flash, Canva, Paint
????(Sample of Ecommerce website ) Amazon, Shopify, eBay, Alibaba
?(Sample of Social media sites )Facebook, Instagram, Pinterest, Twitter, Reddit, -----------
I am more than willing to learn about products and services to help me provide the best possible support to customers.
I am available for the short or long term and pride myself on delivering high quality, fast and accurate services
