My first job was as a Front Desk Receptionist at The Maxwell Hotel. This experience taught me a great deal. I interacted with a variety of customers, both local and international, and I often had to multitask, as there was typically only one receptionist on duty during each shift. I learned how to process check-ins and check-outs, book reservations and events, and provide information about tourist destinations, nearby restaurants, and other services like the telephone operator, among other tasks.
After that, I applied to Wipro for a position as a customer service representative and was assigned to one of their airline accounts. As a newcomer to this industry, I am proud to say that I excelled as a top agent, successfully learning, adapting, and growing in my role. We received training to assist customers with booking tickets, processing flight changes, adding baggage, arranging child seats, and even performing upsells, such as upgrading seats, renting cars, and managing mileage subscriptions, among others.
As a customer service representative at Optum, I handled inbound calls fro-----------mbers who needed assistance with refilling their prescriptions. Despite it being my first experience with medical accounts, I received the QA award for achieving 100% quality in every call by the end of our training. My responsibilities included ensuring that members had enough medication or needed a new prescription from their doctor for refills. I also verified that I had their updated address and contact information. If members had questions about their medications, I would transfer them to our pharmacist to provide accurate medical details.
Afterward, I joined Teletech in a non-voice role where I sold PCs, laptops, computer accessories, and more. Initially, it was quite an adjustment since I was used to answering phone calls; however, I quickly adapted and effectively followed the chat flow. During this time, I learned how to assess the needs of each customer and provide them with the correct products, ensuring to include any necessary security features or accessories they might need in the future.
After that, I was an Email and Customer Service person at OVA for a car rental company. I helped customers by answering their calls and emails at the same time. They needed help booking cars, finding directions to our airport locations, and giving feedback or complaining about their rentals.
Finally, I worked directly with a Home Services client for 3 years as their General Virtual Assistant. I learned about different property managements, using Jobber, working with technicians, dealing with invoices, and creating and accepting job orders.
Because of all this, I know I have the experience and skills to be a virtual assistant. I am committed and eager to provide the best help possible to help your company succeed.
