Seasoned Revenue & Reservations Manager with over 15 years of experience across international hospitality markets including Australia, Oman, Qatar, Sri Lanka, UAE, and Jordan. Proven track record in driving revenue growth, strategic pricing, OTA optimization, and successful pre-opening operations. Known for a data-driven, hands-on approach and strong technical expertise in leading hospitality systems.
Technical Skills Summary
Revenue Optimization: Dynamic pricing, yield management, demand forecasting, rate structuring, market segmentation, inventory control.
Distribution & Channel Management: OTA/GDS connectivity, rate parity enforcement, and expertise in channel managers including SiteMinder, RateGain, and iHotelier.
Market & Competitor Analysis: Proficient in STR, OTA Insight, and PMS reporting for performance benchmarking and market intelligence.
Pre-opening & System Setup: System configuration, rate loading, and SOP development for new hotel openings.
Systems Expertise:
PMS: Opera, Cloudbeds, Newbook
RMS: IDeaS, RateTiger
GDS: Amadeus, Sabre, Galileo
OTAs: -----------, Expedia, Agoda, Airbnb, HalalBooking
BI Tools: STR, OTA Insight, Advanced Excel
Reporting & Automation: Design and implementation of Excel-based forecasting tools and automated performance reports.
Cross-functional Collaboration: Strategic alignment with Sales, Marketing, and Front Office to maximize performance.
Contracts & Compliance: OTA contracting, commission setup, and enforcement of rate integrity across channels.
