EXPERTISE: Salesforce, Slack, Microsoft teams, Zoom, Microsoft office, Chat gpt, basic canva, Xero accounting Software
Hire me if you need someone who is an expert in Customer Service handling email and live chat.
I have been a customer service representative for years now for streaming industry.
SKILLS TO OFFER:
>Exceptional Communication
Proficient in conveying information clearly and concisely through written communication in a chat environment.
>Problem Solving
Skilled in identifying and resolving customer queries, providing effective solutions promptly.
>Empathy and Customer Focus
Demonstrated ability to understand and empathize with customer concerns, ensuring a positive customer experience.
>Multitasking
Efficiently manage multiple chat conversations while maintaining a high level of service quality.
>Adaptability
Quick to adapt to new processes and technologies, ensuring seamless support in a dynamic environment.
>Time Management
Prioritize tasks effectively to meet customer needs and exceed service level expectations.
>Professionalism
Maintain a positive and professional demeanor, fostering a customer-friendly atmosphere.
>Documentation
Accurate and thorough documentation of customer interactions for reference and improvement purposes.
>Up-selling and Cross-selling
Identify opportunities to promote additional products or services, contributing to revenue generation.
ADDITIONAL SKILLS:
Basic bookkeeping knowledge gained through bookkeeping course/workshop using Xero accounting Software.
Here's what I can do:
>Setting up Xero Account
>Editing Chart of Accounts
>Configuring Bank Accounts
>Uploading Bank Accounts (If needed)
>Recording cash receipts/income from bank deposits
>Recording cash disbursements/expenses from bank transactions
>Reconciling bank transactions
>Creating bills, sales invoices, credit notes, purchase orders etc.
