Customer Service Representative | Sales | Technical Support | CRM Specialist | Video Editor | Web Designer
I turn customer concerns into clear, fast solutions — and I've been doing it for over six years as a Customer Service Representative, Sales Agent, and Technical Support Specialist in BPO environments (UK telco and Australian food industry accounts). My experience covers phone, chat, and email support; account, billing, and network/service troubleshooting; case documentation and CRM management using Zendesk and 360 OmniEngage; escalation handling; and Shopify/eCommerce order management and product listings.
Beyond customer support, I also work as a Video Editor and Web Designer, using AI-powered tools to deliver short-form content (CapCut, Canva, Reels/TikTok-style edits, promotional and product videos, CapCut template creation) and clean, functional website design. Whether you need Customer Support, Technical Support, Sales, Appointment Setting, CRM Documentation, Video Editing, or Website Design, I bring reliability, adaptability, and a fast learning curve to deliver quality results.
Skills: Customer Service | Technical Support | Sales | Zendesk | Microsoft 365 | CRM | Shopify | Video Editing | CapCut | Canva | Web Design | AI Tools
Verified
