I am an experienced Accounts Receivable and Collections professional with 15 years of expertise in AR operations, credit and collections, payment negotiations, account reconciliation, dispute management, and team leadership.
Throughout my career, I have successfully managed complex customer portfolios, partnered with sales and finance teams, and implemented collection strategies that improve cash flow and reduce delinquency. I am committed to building strong customer relationships while protecting the company’s financial interests.
Core Competencies:
• Accounts Receivable Management
• B2B Collections
• Credit & Risk Analysis
• Cash Application & Account Reconciliation
• Dispute Resolution
• Aging & DSO Management
• Team Leadership & Coaching
• Process Improvement
• Customer Relationship Management
• Cross-Functional Collaboration
Excellent communication skills utilized in resolving Customer quaries.
Responsible for initiating calls with delinquent customers by phone, mail or personal visit to collect payments and settle accounts.
Follows-up delinquent accounts, updates and maintains accurate financial records including accounting, receivable, and credit records.
Monitoring accounts to identify overdue payments.
Finding and contacting debtors to arrange debt payoffs.
Keeping accurate records and reporting on collection activity.
Monitor accounts to identify outstanding debts.
Investigate historical data for each debt or bill.
Find and contact clients to ask about their overdue payments.
Take actions to encourage timely debt payments.
Process payments and refunds.
Resolve billing and customer credit issues.
Update account status records and collection efforts.
Report on collection activity and accounts receivable status.
Attention to detail and organizational skills evident in the preparation of accurate weekly and monthly reports within tight deadlines.
Verified
