Resourceful and detail-oriented professional with 6 years of combined experience in BPO customer service, dispatching, and trip planning—specializing in Non-Emergency Medical Transportation (NEMT). Skilled in coordinating transportation, scheduling patient trips, and optimizing routes to ensure timely, safe, and compliant service. Proven ability to handle high-volume communications, resolve service issues efficiently, and maintain a high standard of customer care. Eager to leverage my expertise in dispatch operations, planning, and client support to contribute to a mission-driven NEMT organization.
