-Legal Officer (Law Firm / Collection Agency)-
Handled inbound and outbound calls with clients settling credit card debts
Negotiated settlement amounts based on principal (excluding interest)
Coordinated with banks via email for approval of settlements
Issued contracts to clients to clear their bank records
Sent demand letters to unreachable clients
-Engagement Specialist / CSR (TELCO – T-Mobile)-
5 years of experience across chat, voice, and email support
Started in chat support, handling up to 30 customers simultaneously
Transitioned to voice support after 4 months, collaborating with customers, internal teams, and dealers
Moved to email support for business accounts (3 years)
Managed bill disputes, rate plan analysis, credits, troubleshooting, and account management
Handled follow-ups, escalations, endorsements, and administrative tasks
Recognized as a top performer; strong in written communication and team support
-E-commerce, Order Fulfillment & Logistics Support-
Managed inbound and outbound appointment scheduling with customers and carriers
Communicated with customers to confirm order details and ensure inventory accuracy
Checked inventory availability and reported stock shortages to determine next steps
Coordinated with warehouse teams to align on processes and inventory counts
Monitored order status from processing to delivery
Ensured same-day shipment of dropship orders within cutoff times
Scheduled pickups and deliveries with carriers
Sent reports on missed appointments and delivery issues to customers
Handled returns, refunds, and order-related concerns
Performed accurate data entry and maintained up-to-date records
