I am a Customer Service Leader with 15 years of progressive experience in frontline operations, team leadership and customer experience. I have steadily advanced in my career at a young age and I am recognized for my transformative leadership, program launch support and pilot initiative contributions. I leverage strong customer service and operational expertise to elevate Customer Experience, Operations Management, Voice of the Customer, and Learning & Development, with a track record of leading multiple lines of business across onsite and remote teams from various locations.
