Highly experienced Customer Service and Operations Specialist with a strong background in healthcare support, logistics coordination, and collections. Skilled in end-to-end trace and tracking of shipments, ensuring timely updates, accurate documentation, and clear communication with carriers and clients. In the healthcare sector, I have handled provider support, member benefits, claims resolution, and dispute management with accuracy and empathy. My collections experience includes negotiating payment arrangements, identifying root causes of delinquency, and delivering solutions that support both customer needs and business goals. Known for my attention to detail, active listening, and ability to manage complex issues in fast-paced environments.
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