Customer Support Specialist with 5+ years of experience across e-commerce, healthcare, and immigration/legal support industries. Skilled in handling high-volume customer inquiries via email, chat, and phone while maintaining accuracy, empathy, and efficiency.
Experienced in Shopify order management, CRM tools, data entry, issue resolution, and client communication in fast-paced remote environments. Proven ability to handle order tracking, refunds, replacements, account updates, and sensitive customer concerns with professionalism and attention to detail.
Focused on delivering reliable customer support, staying organized under pressure, and ensuring a smooth end-to-end customer experience.
What I can do for you:
I can support your business by delivering reliable and professional assistance across customer service and administrative tasks. I am experienced in handling customer inquiries, managing orders and records, and working with CRM or database systems with accuracy and efficiency. I can also assist with email management, data entry, document organization, scheduling, and general administrative support.
I adapt quickly to new tools and workflows, and I am comfortable working in fast-paced environments where attention to detail and communication are important. My goal is to help you stay organized, improve workflow efficiency, and ensure smooth day-to-day operations while maintaining a positive and professional experience for clients or customers.
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