With 7 years of experience in Customer Service, Quality Assurance, and eCommerce Operations, I help online businesses streamline operations, improve customer satisfaction, and maintain high performance standards.
I combine backend Shopify expertise with strong QA and customer support leadership to ensure smooth workflows and exceptional client experience.
Core Expertise:
- Shopify Store Management – Product uploads, updates, backend optimization
- Drop shipping & B2B Operations – End-to-end order processing and supplier coordination
- Order Fulfillment & Shipping Management – Parcel Panel tracking, accurate fulfillment, issue resolution
- Inventory Forecasting – Stock monitoring to prevent overstocking and stockouts
- Customer Service Excellence – Handling high-volume inquiries with professionalism and efficiency
- Quality Assurance – Monitoring service quality, resolving inconsistencies, coaching support teams
- SOP Creation & Reporting – Building structured workflows and performance reports
- Tools & Platforms – Shopify, Zendesk, Gorgias, Google Suite
I am detail-oriented, proactive, and highly adaptable — capable of multitasking under pressure while consistently meeting and exceeding quality standards and client expectations.
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