I am a dedicated and detail-oriented customer service professional with over 5 years of experience in the travel and healthcare industries. I currently support U.S. healthcare members by assisting with prescription claims, insurance verification, prior authorizations, pharmacy benefits, and medication-related inquiries.
I have experience handling phone, chat, and email support while maintaining professionalism, accuracy, and HIPAA compliance. I am skilled in customer service, data entry, scheduling, email and calendar management, and administrative support. I am a fast learner, highly organized, and able to adapt quickly to new systems and workflows.
I am seeking a Medical Virtual Assistant opportunity where I can leverage my healthcare customer service experience, strong communication skills, and commitment to providing efficient and compassionate support to healthcare providers and their patients.
