To secure a position where I can effectively utilise my technical and customer service expertise .I have been working as a technical support/customer service representative for more than 6 years and my daily tasks enables to be more efficient when it comes to resolving technical issues like booking flights, creating itineraries, no cable service, internet connectivity, no dial tone and bill explanation.
I have also been trained on how to handle customers which helped me a lot on developing my customer service skills. My goal is to apply these skills for the development and betterment of the company.
I am also interested with virtual assistant. I have been a technical Chat, email and phone technical support for 6 years and that helped me become an excellent in multitasking.
Training & Certifications
SEO Tutorial for Beginners, Certificate No.: UC-G7K88L0AUdemy Business, June 7, 2019
Tools Used:
- Ahrefs
- Google Search Console
- Google Analytics
- Excel
- Wordpress
- Ability to produce Monthly Client Reports
- SEO Audits
- Keyword Research
- Analysis of Ahrefs reports
Here are some areas of my expertise:
--Customer service (creating itineraries for travellers)
--Internet connectivity issues(Wireless or LAN connection)
--E-mail Configuration (Client emails, web-mails)
--IP TV issues (cable box issues)
--VOIP issues (no dial tone,call quality) (GRANDSTREAM)
--Problem analysis, use of judgement and ability to solve problems efficiently (billing and technical issue)
--Basic HTML coding
Technical Skills:
--Call Detail Record(CDR) Analysis
--Google Data Studio Reports
--Network Video Recorder and CCTV configuration - (HIKVISION)
--1st line technical support.
