Results-driven Senior Team Lead with multi-industry experience in customer success, travel consulting, e-commerce operations, and event administration. Experienced in operations management and recruitment, supporting business growth through strategic team leadership and talent alignment. Proven ability to lead teams, manage escalations, optimize workflows, and deliver exceptional client experiences. Strong background in GDS travel systems, Shopify management, CRM tools, and operational coordination. Recognized for analytical thinking, adaptability in fast-paced environments, and a proactive leadership approach that drives efficiency and performance improvement.
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