Businesses do not need more people simply completing tasks. They need operational support that keeps information organized, recurring processes moving, and important details from falling through the cracks.
My work sits at the intersection of executive support, administrative operations, e-commerce operations, data management, and AI-assisted workflow improvement.
I bring 12+ years of experience supporting high-volume operations and reporting in a BPO environment, combined with hands-on experience managing TikTok Shop selling operations.
My experience includes:
• Customer and administrative support during high-volume live selling operations
• Order processing and fulfillment coordination
• Inventory and sales tracking
• Shipping and order-status monitoring
• Data validation, quality auditing, and reporting
• Excel-based operational reporting and reconciliation
• Customer transaction and document management
• Process documentation and data cleanup
• Unpaid order and RTS monitoring
• Google Workspace and Microsoft Office workflows
In my previous BPO role, I maintained operational data at 99%+ accuracy and produced 50+ recurring and ad hoc reports monthly for managers, clients, and leadership. In e-commerce operations, I handled 100+ customer inquiries per live selling session and processed daily customer orders through TikTok Shop Seller Center.
The next layer of my work is using AI and automation to improve how recurring administrative and operational tasks are handled: reducing repetitive work, improving information flow, and creating more organized workflows.
I am particularly interested in supporting executives, founders, e-commerce businesses, and service-based teams that need someone who can do more than execute isolated tasks.
The goal is simple: less operational friction, better organization, and more time for the business owner to focus on higher-value work.
For executive support, operations, e-commerce administration, or AI-assisted workflow projects, feel free to connect with me.
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