I am a highly skilled communicator with 12 years of experience in customer service, I have the unique ability to articulate my ideas effectively, whether it's through written or verbal means. I'm a versatile worker who can excel in any work environment and can quickly adapt to any challenge thrown my way. No matter what the situation, I can find the best solutions and implement effective working plans to ensure success.
I worked with JP Morgan chase as a Fraud Investigator. I assist the company in identifying fraud trends, procedure and strategy opportunities that will improve fraud prevention, detection results and customer satisfaction.
Investigating cases for recovery opportunities. Minimizing and preventing losses resulting from high risk and fraudulent monetary and non-monetary transactions.
Ensuring that regulatory, legal, bank and audit requirements are met.
I have certification for Legal Soft - Near Hire Training for personal injury law and experience in drafting a Demand Letter and an LOR *Letter of Representation*.
CRM Tools:
* Salesforce
* Hubspot
* Buildium
* RingCentral
* Jira
Soft Skills
* Providing stellar customer service
* Problem solver
* Strategic
* Attention to details
* Proactive
Verified
